Your travel has been booked by RatPack Travel (“us” or “we”), on the basis of the following terms and conditions.
The enclosed ticket(s) (“voucher(s)”) have been booked by us on your behalf with various Service Providers. Each Service Provider may have their own terms & conditions applying to your travel. It is important that you read the relevant & corresponding brochure for each of your bookings in order to understand all applicable terms &conditions. If you require additional information to that contained in the brochure then we recommend that you contact us and/or the Service Provider for further clarification.
Cancelations & Refunds:
Credit card fees and other additional fees paid to us are not transferable or refundable. If you cancel your travel, we endeavour to keep the same cancellation policy as you would have had booking directly with the operator, the fee to cancel a trip within a 365 day period is at least 10% of the total amount paid. This % is likely to increase the sooner you leave it to the date of departure. If your trip is cancelled by the ‘operator’ and is no longer going ahead then you will receive a 100% refund minus any fees that we have incurred during the booking process.
Please note that in the case of Natural Disasters (eg flood, re, cyclone, etc) many service providers do not offer any refunds, hence we cannot provide you a refund to you. We strongly recommend Travel Insurance to cover this situation. Whilst we normally attempt to process refunds swiftly, situations (such as natural disasters) may result in up to 7 days processing time, due to high volume. By purchasing a cancellation insurance policy at the time of entry into these terms and conditions you can reduce all risk of being subject to various fees and unexpected costs as a result of unforeseen circumstances and changes.
Camper / Car Rentals
We can not fully finalsie any camper or car rental booking until you have paid a deposit. Once paid we will send you over all the confirmations which will include – pick up address – date – times etc. The deposit is the amount used to secure your booking with the camper company and is therefore non-refundable. The remaining balance will be either paid prior to pick up or on arrival depending on each camper companies conditions. All deposit payments will be paid in AUD as we are an Australian registered company.
We endeavour to package tours that will meet your expectations. However, we take no responsibility for any matters that arise with regard to or during individual tours or arrangements with individual Service Providers.
We appreciate your feedback, whether complaints, compliments or suggestions. However, to the extent permitted by law we will not be responsible to you for any loss, expense or damage that you may suffer during any particular tour, accommodation or travel, no matter the cause. These matters are the responsibility of each individual Service Provider and you agree that you will not hold us liable in any such circumstance.
Open tickets: You must book your travel dates in advance with the individual Service Provider as per details provided on your voucher. Tickets with booked dates: It is your responsibility to ensure you redeem your tickets on the dates booked. If you wish to change these dates you must organise it with the Service Provider directly, with adequate notice. You must reconfirm all booked dates 48 hours prior to travel (minimum guide only) or in the manner stated on your voucher. If applicable, dietary requirements should also be confirmed at this time.
We endorse the recommendation of the Department of Foreign Affairs and Trade that all travellers take out travel insurance. We can provide information to you about travel insurance should you require it. It your personal responsibility to purchase travel insurance to cover any liability which may be incurred to us or a Service Provider and other travel misadventures that you wish to be insured against.
We endeavour to package the best value tours available at the best prices and we will always let you know if there is an extra fee to pay on arrival and what that fee will be.
Many tours have extra costs and you should be aware that there may be added expenses. These expenses will differ for each Service Provider but some of the more usual extras are: EMC Tax, Stinger suit Hire, Luggage storage, Sleeping Bag Hire, Linen Hire, National Park Fee, Food, Insurance, Accommodation, Equipment Hire, Petrol Levy. We will alert you to extra costs to the extent reasonably practicable. However, you must also check with each individual Service Provider when you reconfirm you ticket.
Passport & Visa Requirements:
It is your responsibility to have a valid passport, visa and other immigration requirements for all transiting and stopover destinations applicable to your itinerary. You should con rm these with these with the relevant High commissions, embassies and/ or consulates. We do not accept any responsibility in the case of you being unable to travel due to not complying with any such requirements. Your passport must be valid for 6 months or more from your return date into Australia.