RatPack Travel was born in 2016, founded on the belief that travellers should be provided with a premium service.
We hold the same belief today. We’re a tight team, working on multiple time zones – here to help YOU plan your trip.
We’ve covered every mile of the locations we promote. We help you decide on the best options and help you save money along the way!
Here is how it all began!
Feeling a little lost and lacking any real direction after graduating from University in 2011, Sammy our owner and operator decided to book a one-way ticket out of the UK.
After scraping together the savings he made that summer, Sammy headed to South East Asia and on to Australia and NZ.
Between 2012 and 2014 he completed a full circuit of Australia (covering 26,000 km’s) and BackPack’d the North and South Island of New Zealand!
Before launching RatPack Travel in 2016, Sammy worked for a corporate high street agency.
No morals, no ethics and poor customer service… The experience inspired him to start a polar opposite service in the form of RatPack.
He quickly established a small space attached to a hostel in Byron Bay. Away from the hustle of the high street opposite the beach, the space, suited the brand perfectly.
The team started to grow as we helped more travellers plan their personalised trips…
We established relationships with every reputable campervan rental and tour company in the game. This allowed us to have the capacity to book ANY tour or rental for our RatPackers.
Rather than trying to become the biggest, we made it our mission to become the best.
We made the decision to step away from the hostel space and operate purely online.
The challenge was to keep it as personalised as booking in person via our website.
We developed a slick system allowing our customers to communicate with us directly via, FB, WhatsApp, email, text, phone or even Skype!
Jan – June
We finally reached our first goal > having gained more 5 star reviews than any other Aussie BackPacker Travel service!
As our loyal customers, AKA RatPackers began to spread the word we needed a manager to handle the enquiries and maintain our level of service.
After an extensive trip around Oz Mikey, Sammy’s cousin became the manager on Australia time in our HQ in Byron Bay, Australia.
July – Dec
After KICK starting the year with an EPIC trip to Fraser Island with a group of LEGENDS, Sammy headed back to the UK with one mission… to build a team in Europe.
We wanted to create a 24-hour inbox so that enquiries were always answered no matter what time they were sent. This enhanced our customer service levels and the feedback was EPIC!
We were now the agency that operated around the clock 364 (you gotta be off on Christmas) days a year.
In the March of 2020, the world stopped!
However, we didn’t… it was imperative for Sammy to keep the core team in place and we all knew how important it was to help those customers who were forced to cancel due to the global pandemic.
Rather than sending generic emails to customers, we made it our mission between the team to speak to EVERY customer via phone call in person. Yep, we didn’t sleep much!
As the domestic market re-opened we helped hundreds of Aussie and Kiwi’s book trips in their own backyard.
We continued to promote travel across our social media channels for those people across the globe that were stuck and needed to know there was light at the end of the tunnel.
Many overseas customers were and still are booking open dated itineraries so that they are prepared for when the world fully opens.
Since July 2022 the Aussie & NZ borders opened to international tourism. We’ve added to our team in our Australian office in Byron Bay and across the pond in our European HQ located in Holland.
We continue to deliver a truly unique personalised experience when it comes to booking your Aussie and NZ travels and our team will do its utmost to earn your 5* review.
We can’t wait for 2023… let’s call it the year of TRAVEL!
From our RatPackers
Super friendly, and speedy service Anna was lovely- she went above and beyond to help us get the best deal. Definitely recommend!
Jenna was absolutely amazing! Made my booking so easy & was a mind of information about all the booking options, helping guide me & my friends on what camper suited us best for our trip. Could not be more helpful even with additional trip tips! Would highly recommend jenna to anyone who needs info / wants to book a camper! Can't wait for my trip.
Tammy was great with helping us get the best prices and packages that suited us best. We will definitely book again through them. Thanks⭐️⭐️
Jenna & George were a great help in booking our camper-van trip around NZ. They got a fantastic discount compared with going directly to the hire companies. They were very friendly and informative.
I have just booked a campervan… excellent phone service from Anna. Very clear explanations. Will write another review after our trip😀
George from Ratpack Travel was really helpful, he talked me through all the different camper options and what would suit me. He sent me links so I could look through the specs myself. Would really recommend ☺️
Ryan and Jenna were fantastic in assisting to book the right camper for our holiday. Would definitely recommend RatPack Travel.
Mikey was amazing to deal with. Super helpful and very informative. Came away with an awesome deal. Highly recommend!!
Thanks Jenna for your time and help
Jules was amazing. Very helpful and knowledgeable and made the experience completely stress free! Would definitely recommend and book through her again!
I have had the Absolute pleasure of corresponding with "George" regarding my upcoming holiday 😀 I was Very flustered in not knowing where to even start... Then I seen their post on Facebook, so thought I'd give it a go!!! Thank Goodness I did 👍 George has taken away All my stress and worries and has done all the work for me ~ how good is that 😉 My holiday isn't until September ~ yet I know if I have Any questions, I can give him a call and he will help!!! I Will Definitely be telling Everyone about this company and the Brilliant customer service I have been shown! I Cannot rate them any higher, mainly because there's only 5 stars to pick, but I rate them 100% the Best Company I have Every had the opportunity in dealing with!!! Thankyou George ~ I will Forever be a Valued, Happy Customer 😃 Kind Regards Cindy 🙏
Great experience booking with them, Anna asked about my requirements and found the best deals for my upcoming trip. Can't wait.
Ryan did an amazing job and guided me through the alternatives of different campervan rentals and helped me to find what suits me for my trip
Planning a huge trip is always a daunting experience but George managed to make the whole experience stress free and enjoyable. Everything from start to finish was personal and easy! Booking with RatPack is like being on the phone to a mate. Super informative, really friendly and we got an amazing deal. All you can ask for really. Thank you RatPack!
Huge thank you to RatPack Travel! We left it pretty late to book our campervan for Tassie and couldn't find many affordable options ourselves. I spoke to Gregg from RatPack on Whatsapp and within 10 minutes he had found us a great vehicle at an amazing price. We've just landed in Hobart and found out we've been upgraded to an even better van at the same price!! Will definitely be recommending RatPack to everyone I know who is planning to travel and see Australia the proper way! Thank you Gregg! ❤️
