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Our Customers Say it Best
Leo has been nothing short of exceptional throughout my campervan booking experience. His professionalism, patience, and genuinely warm manner made an otherwise uncertain process incredibly smooth.I changed my dates multiple times and was unsure about my plans, and even cancelled more than once. Despite all of that, Leo remained unfailingly polite, understanding, and supportive. He never made me feel like a burden or an inconvenience. Instead, he consistently reassured me, welcomed further contact, and kept a positive, friendly attitude that is truly rare in customer service these days.In the end, he managed to secure a fantastic deal for me, but what stood out most was his genuine care and his willingness to go above and beyond. If every customer service experience was like the one Leo provided, the world would genuinely be a much better place.Thank you, Leo — Ratpack is incredibly lucky to have you.
Rueben was very helpful researching, responding, explaining and assisting with booking our van. We can’t wait to start our adventure in Oz!!
Super easy process, incredibly accommodating staff that answered all questions. This is fantastic!!!
Thank you very much to Leo and Dom for the speedy and amazing work they did to help us find a camper for our trip.
Dealt with Shaun who was quickly on to our enquiry and arranged a campervan in NZ for 7 days . Seamless arrangements made easy for us . So easy to arrange thru the team
RatPack are the best company and they have a brilliant team. We hired a campervan for 7 weeks starting at Cairns, going up to Cape Tribulation and down as far as the Blue Mountains travelling 7000k. The service they provide is fantastic, from booking their campervan to dropping it off was stressless. We will definitely be using them again.
Really friendly and great customer service, made booking a campervan so much easier when you have someone you can trust! Can’t recommend enough, George went above and beyond!
I just booked with yourselves Leo rang me.and we managed to book a camper over the phone for the dates we wanted. Leo made the process so easy as he was very relaxed and very easy to deal with. Looking forward now to our trip. Thanks Leo im sure we will be in touch again. Patricia Hinsley
My camper got cancelled last minute and Reuben really helped me find another one in such a quick time, he's great!
Rat Pack Travel truly went above and beyond for us! From the moment we reached out, Dom was an absolute sweetheart—patient, friendly, and incredibly understanding of all the constraints we had with our budget. Despite it being the busiest month of the year (right around Christmas!), he somehow managed to secure us an amazing deal on a van. Honestly, we couldn’t have asked for a better gift during the holiday season.What really stood out was how personal and attentive the whole experience felt. They didn’t just sell us a package—they took the time to understand what we needed and made it happen, even when it seemed impossible. Rat Pack Travel is the kind of team that turns stress into excitement and plans into unforgettable memories.If you’re considering a trip and want people who genuinely care, look no further. We’re beyond grateful and will definitely be recommending them to everyone!
Alex was super helpful in sorting our Australia trip! We booked two trips with him as he made things so easy for us. Due to a family emergency we had to amend our first trip, and Alex and Tammy were both really understanding and sorted everything for us which made everything so much easier and less stressful. Can’t wait for our trips to begin, thanks again!
Reuben was fantastic and was so helpful in every way, organising our camper quickly and efficiently. He also managed to stick to our budget/needs despite being last minute. Would 100% recommend RatPackers!
Highly recommend RatPack. Reuben made the whole booking process so quick and easy. We gave him our budget and the spec of van we wanted and he found us the best available offer.
