The RatPack Story

RatPack Travel was born in 2016, founded on the belief that travellers should be provided with a premium service.

We hold the same belief today. We’re a tight team, working on multiple time zones – here to help YOU plan your trip.

We’ve covered every mile of the locations we promote. We help you decide on the best options and help you save money along the way!

Here is how it all began!

20|2

Feeling a little lost and lacking any real direction after graduating from University in 2011, Sammy our owner and operator decided to book a one-way ticket out of the UK.

After scraping together the savings he made that summer, Sammy headed to South East Asia and on to Australia and NZ.

Between 2012 and 2014 he completed a full circuit of Australia (covering 26,000 km’s) and BackPack’d the North and South Island of New Zealand!

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Before launching RatPack Travel in 2016, Sammy worked for a corporate high street agency.

No morals, no ethics and poor customer service… The experience inspired him to start a polar opposite service in the form of RatPack.

He quickly established a small space attached to a hostel in Byron Bay. Away from the hustle of the high street opposite the beach, the space, suited the brand perfectly.

20|7

The team started to grow as we helped more travellers plan their personalised trips…

We established relationships with every reputable campervan rental and tour company in the game. This allowed us to have the capacity to book ANY tour or rental for our RatPackers.

Rather than trying to become the biggest, we made it our mission to become the best.

20|8

We made the decision to step away from the hostel space and operate purely online.

The challenge was to keep it as personalised as booking in person via our website.

We developed a slick system allowing our customers to communicate with us directly via, FB, WhatsApp, email, text, phone or even Skype!

20|9

Jan – June

We finally reached our first goal > having gained more 5 star reviews than any other Aussie BackPacker Travel service!

As our loyal customers, AKA RatPackers began to spread the word we needed a manager to handle the enquiries and maintain our level of service.

After an extensive trip around Oz Mikey, Sammy’s cousin became the manager on Australia time in our HQ in Byron Bay, Australia.

20|9

July – Dec

After KICK starting the year with an EPIC trip to Fraser Island with a group of LEGENDS, Sammy headed back to the UK with one mission… to build a team in Europe.

We wanted to create a 24-hour inbox so that enquiries were always answered no matter what time they were sent. This enhanced our customer service levels and the feedback was EPIC!

We were now the agency that operated around the clock 364 (you gotta be off on Christmas) days a year.

2020

In the March of 2020, the world stopped!

However, we didn’t… it was imperative for Sammy to keep the core team in place and we all knew how important it was to help those customers who were forced to cancel due to the global pandemic.

Rather than sending generic emails to customers, we made it our mission between the team to speak to EVERY customer via phone call in person. Yep, we didn’t sleep much!

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As the domestic market re-opened we helped hundreds of Aussie and Kiwi’s book trips in their own backyard.

We continued to promote travel across our social media channels for those people across the globe that were stuck and needed to know there was light at the end of the tunnel.

Many overseas customers were and still are booking open dated itineraries so that they are prepared for when the world fully opens.

2022/23

Since July 2022 the Aussie & NZ borders opened to international tourism. We’ve added to our team in our Australian office in Byron Bay and across the pond in our European HQ located in Holland.

We continue to deliver a truly unique personalised experience when it comes to booking your Aussie and NZ travels and our team will do its utmost to earn your 5* review.

We can’t wait for 2023… let’s call it the year of TRAVEL!

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CUSTOMER REVIEWS

From our RatPackers

5.0

1,600+ Google & Facebook reviews

5.0

1,600+ Google & Facebook reviews

Wendy Penwill
12 July 2024

Jules was so helpful in helping us to sort out the right campervan for us. We couldn't have had a more friendly, professional service.

Josh Greenhalgh
12 July 2024

Highly recommend Ratpack. Anna was super friendly and helpful, and made the experience easy from start to finish. She sorted me a van which was ideal for my individual circumstances and we can’t wait for our trip. Thanks!

Seimon Jones
12 July 2024

We had the best experience booking with Ryan. We had a sudden change of plan and needed a campervan booked asap, Ryan walked us through the whole process, talking honestly about every option and cost. Highly recommend.

Vivian Phelan
12 July 2024

Cannot believe how polite and easy it was to deal with Ryan! Very helpful and he explained everything in detail to a T! Would deal with him anytime! Thanks ryan

natasha penwill
12 July 2024

Anna at ratpack was great! She was brilliant at answering all our questions and got us a great deal on our camper!

Janna McLean
12 July 2024

Thanks Anna, great efficiency and professional service. 👍🏻

Penny Kronk
12 July 2024

Absolutely brilliant customer service from both Ryan & Sammy. Their attention to detail, care and patience in getting the right vehicle booked was very much appreciated. Nothing was too much trouble and every question was given a thorough and considered response. I am so excited about the upcoming and long awaited trip with my kids. I am anticipating providing another 5 star review for the overall experience. Job well done RatPackTravel 👌

Tania Winston
11 July 2024

Excellent communication with Jules and easy booking with good choice and prices. Especially as we are booking over the Christmas period. Totally recommend using them. Thank you.

Bec Coleman
11 July 2024

Was initially a little wary of RatPack, due to the name, but with my dealings with George I am very happy with booking my camper for travel. I found a cheap quote and George went above and beyond to match as closely as possible a better all round deal. Very personable, and no hassles. I would recommend checking out RatPack if you want a stress free, value holiday in Oz, you might get lucky and have George help you out.

sam stewart
11 July 2024

Top quality customer service from James and the whole team, from helping us choose what van best suited us, to walking us through all the finer details, it really took the stress off the whole trip so can’t thank them enough! Would highly recommend to anyone who’s looking to do any sort of van rental trip across aus.

Toby Roberts
10 July 2024

James was very helpful and efficient in finding me some good quotes for our trip.

joel kemp
9 July 2024

Highly recommend for ease of use and great service. Anna was very helpful and put in the hard yards going the extra mile to ensure we were happy and got the rate that we were looking for.

working with Ryan through our booking process has been great, he has been attentive to our "silly requests" and ensured all boxes were ticked and saved us the stress of wondering if we have the right camper! Thanks Ryan! You nailed it! Looking forward to our trip!

Joel Matthews
8 July 2024

Great customer support from Ben! Would definitely recommend this to anyone looking to book 👌

Paddy O'Brien
5 July 2024

Great to deal with! Ryan was very helpful in securing a campervan which suited our needs and budget.

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