RatPack Travel was born in 2016, founded on the belief that travellers should be provided with a premium service.
We hold the same belief today. We’re a tight team, working on multiple time zones – here to help YOU plan your trip.
We’ve covered every mile of the locations we promote. We help you decide on the best options and help you save money along the way!
Here is how it all began!
Feeling a little lost and lacking any real direction after graduating from University in 2011, Sammy our owner and operator decided to book a one-way ticket out of the UK.
After scraping together the savings he made that summer, Sammy headed to South East Asia and on to Australia and NZ.
Between 2012 and 2014 he completed a full circuit of Australia (covering 26,000 km’s) and BackPack’d the North and South Island of New Zealand!
Before launching RatPack Travel in 2016, Sammy worked for a corporate high street agency.
No morals, no ethics and poor customer service… The experience inspired him to start a polar opposite service in the form of RatPack.
He quickly established a small space attached to a hostel in Byron Bay. Away from the hustle of the high street opposite the beach, the space, suited the brand perfectly.
The team started to grow as we helped more travellers plan their personalised trips…
We established relationships with every reputable campervan rental and tour company in the game. This allowed us to have the capacity to book ANY tour or rental for our RatPackers.
Rather than trying to become the biggest, we made it our mission to become the best.
We made the decision to step away from the hostel space and operate purely online.
The challenge was to keep it as personalised as booking in person via our website.
We developed a slick system allowing our customers to communicate with us directly via, FB, WhatsApp, email, text, phone or even Skype!
Jan – June
We finally reached our first goal > having gained more 5 star reviews than any other Aussie BackPacker Travel service!
As our loyal customers, AKA RatPackers began to spread the word we needed a manager to handle the enquiries and maintain our level of service.
After an extensive trip around Oz Mikey, Sammy’s cousin became the manager on Australia time in our HQ in Byron Bay, Australia.
July – Dec
After KICK starting the year with an EPIC trip to Fraser Island with a group of LEGENDS, Sammy headed back to the UK with one mission… to build a team in Europe.
We wanted to create a 24-hour inbox so that enquiries were always answered no matter what time they were sent. This enhanced our customer service levels and the feedback was EPIC!
We were now the agency that operated around the clock 364 (you gotta be off on Christmas) days a year.
In the March of 2020, the world stopped!
However, we didn’t… it was imperative for Sammy to keep the core team in place and we all knew how important it was to help those customers who were forced to cancel due to the global pandemic.
Rather than sending generic emails to customers, we made it our mission between the team to speak to EVERY customer via phone call in person. Yep, we didn’t sleep much!
As the domestic market re-opened we helped hundreds of Aussie and Kiwi’s book trips in their own backyard.
We continued to promote travel across our social media channels for those people across the globe that were stuck and needed to know there was light at the end of the tunnel.
Many overseas customers were and still are booking open dated itineraries so that they are prepared for when the world fully opens.
Since July 2022 the Aussie & NZ borders opened to international tourism. We’ve added to our team in our Australian office in Byron Bay and across the pond in our European HQ located in Holland.
We continue to deliver a truly unique personalised experience when it comes to booking your Aussie and NZ travels and our team will do its utmost to earn your 5* review.
We can’t wait for 2023… let’s call it the year of TRAVEL!
From our RatPackers
I booked my campervan to travel in NZ via RatPack Travel, who managed to find me the perfect van at relatively short notice and with a discount! It was a real help to have someone do the searching and mediate with the company, once they had dates and information from me. Thanks for the prompt and friendly service!
Great service! Jenner was so much help and gave us lots of options to suit our journey. Very attentive and made it an easy process.
This was the best customer service I ever experienced! I highly recommend you if you are looking for a Van or Camper to leave your email address so somebody of their team can get in touch with you. They compare for you all camper hire company’s and you can choose with one suits you the best. I literally talk to this awesome lady from Holland (as I’m only available after 8pm MEL time, so the arrange for me a call with somebody from the EU team for free) and she got our dream van for the most incredible price few minutes after we talked! And not even one day later I got my booking confirmation from the camper company. Their service is free of charge as they earn commission of your booking but this doesn’t cost you a cent. I did my own research before but the deals they give me was way better than I could find by my own. I highly recommend to get in touch with this team and let them find your Van. They literally saved us our fuel cost for a 3 weeks travel from Cairns to Sydney. Yes- that’s almost $1000 they saved us! Go and get your van! You won’t regret it.
So far, so so good. I should have started with RatPack to begin with and saved all that time searching for a camper and feeling like I was getting nowhere. Jenna was incredibly helpful -doing all the hard yards and getting us the best deal. Very prompt service. Thanks for making it so easy !
Very friendly service with Tammy. Super attentive and keen to help us. Got us a discount and one of the last available options.
Ratpack was super helpful! They were extremely responsive and helped us get an amazing deal on two 3-person camper vans. Highly recommend giving them a shot!
Really straight forward helpful and friendly people!
Mike helped us with finding the best van for us for our 3 week trip and was very knowledgeable. With some quick phone calls he gave us the best quotes and walked us through the process in detail. Everything was made clear and we booked our trip in just an hour! I would highly recommend their service.
Great experience with the RatPack travel team! Really went out of their way to help us book our Van’s for two different trips! They have great rapport with the various Van companies, were able to help us book the last available Van for our time in WA and were able to get us some discounts as well. Zan and Mikey were both so easy going, made it feel like we were chatting with friends who genuinely cared about our travels haha, awesome guys! Definitely recommend the RatPack service, will save you time and money fellow travellers!
Mike was amazing - helped me find a van and gave me quotes, a full breakdown, etc super quickly no stress! Just what I needed. Can't wait to start my trip. Thanks dude!
Booked a 3 week trip with MIKEY! Customer service was on point. No Buls**t straight to the point. Saved us a further % on the original price of the campervan and sent me a map of the east coast with highlighted areas he highly recommended to stop at. looking forward to our trip! 🇮🇪 🇦🇺
Highly recommend this company! Mike was incredibly helpful; he gave us lots of useful info and managed to get an excellent deal on a camper for our trip. The whole process was quick and easy. Thank you! Alison and Amy x
Mikey was amazing at helping us plan our 3 week schedule for the east coast. He went over and above to make sure that we were able to fit everything in that we wanted to in the time we have. His knowledge has been a great asset for us making an itinerary. Can't recommend enough!
If you want to book a camper for your trip, you should only do so with Ratpack. The team is incredibly fast and provides great service. No annoying comparison of providers, since Ratpack takes over. They are looking for the best deal and can offer great discounts. they respond individually to your wishes and give you additional tips for the trip. Since there is also an EU team, you could make calls at individual times of the day - simply excellent all around - thanks for everything
Absolutely delighted with the service provided by RatPack Travel. In particular, the excellent guidance and support offered by Jules! We explained our plans and she found a suitable solution to meet our needs. Very grateful and suggest other travellers use this facility. Thank you 😊
