RatPack Travel was born in 2016, founded on the belief that travellers should be provided with a premium service.
We hold the same belief today. We’re a tight team, working on multiple time zones – here to help YOU plan your trip.
We’ve covered every mile of the locations we promote. We help you decide on the best options and help you save money along the way!
Here is how it all began!
Feeling a little lost and lacking any real direction after graduating from University in 2011, Sammy our owner and operator decided to book a one-way ticket out of the UK.
After scraping together the savings he made that summer, Sammy headed to South East Asia and on to Australia and NZ.
Between 2012 and 2014 he completed a full circuit of Australia (covering 26,000 km’s) and BackPack’d the North and South Island of New Zealand!
Before launching RatPack Travel in 2016, Sammy worked for a corporate high street agency.
No morals, no ethics and poor customer service… The experience inspired him to start a polar opposite service in the form of RatPack.
He quickly established a small space attached to a hostel in Byron Bay. Away from the hustle of the high street opposite the beach, the space, suited the brand perfectly.
The team started to grow as we helped more travellers plan their personalised trips…
We established relationships with every reputable campervan rental and tour company in the game. This allowed us to have the capacity to book ANY tour or rental for our RatPackers.
Rather than trying to become the biggest, we made it our mission to become the best.
We made the decision to step away from the hostel space and operate purely online.
The challenge was to keep it as personalised as booking in person via our website.
We developed a slick system allowing our customers to communicate with us directly via, FB, WhatsApp, email, text, phone or even Skype!
Jan – June
We finally reached our first goal > having gained more 5 star reviews than any other Aussie BackPacker Travel service!
As our loyal customers, AKA RatPackers began to spread the word we needed a manager to handle the enquiries and maintain our level of service.
After an extensive trip around Oz Mikey, Sammy’s cousin became the manager on Australia time in our HQ in Byron Bay, Australia.
July – Dec
After KICK starting the year with an EPIC trip to Fraser Island with a group of LEGENDS, Sammy headed back to the UK with one mission… to build a team in Europe.
We wanted to create a 24-hour inbox so that enquiries were always answered no matter what time they were sent. This enhanced our customer service levels and the feedback was EPIC!
We were now the agency that operated around the clock 364 (you gotta be off on Christmas) days a year.
In the March of 2020, the world stopped!
However, we didn’t… it was imperative for Sammy to keep the core team in place and we all knew how important it was to help those customers who were forced to cancel due to the global pandemic.
Rather than sending generic emails to customers, we made it our mission between the team to speak to EVERY customer via phone call in person. Yep, we didn’t sleep much!
As the domestic market re-opened we helped hundreds of Aussie and Kiwi’s book trips in their own backyard.
We continued to promote travel across our social media channels for those people across the globe that were stuck and needed to know there was light at the end of the tunnel.
Many overseas customers were and still are booking open dated itineraries so that they are prepared for when the world fully opens.
Since July 2022 the Aussie & NZ borders opened to international tourism. We’ve added to our team in our Australian office in Byron Bay and across the pond in our European HQ located in Holland.
We continue to deliver a truly unique personalised experience when it comes to booking your Aussie and NZ travels and our team will do its utmost to earn your 5* review.
We can’t wait for 2023… let’s call it the year of TRAVEL!
From our RatPackers
Genuinely saved me a lot of dolla and stress, thank you so much!
Steve and I were incredibly impressed with Reuben's great professionalism and his ability to find us a wonderful deal for our upcoming N.Z holiday in 2024. Reuben was so helpful, informative and gained us a awesome JUCY Campervan package. Thank you so much for all your assistance.🤩 I would highly recommend Rat Pack Travel to all travellers. 😊Lindy Jurd.
Great service from Ben, can’t recommend RatPack enough. Got us a great price over a really busy period and got us the van we wanted. So easy and will definitely use them again in the future.
Gregg was very helpful in helping me plan my trip very last minute! Thanks so much
Jenna was a huge help getting me a camper for my trip up through the East Coast. Availability was tight and I can’t thank Jenna enough for sorting and at a great price. Definitely worth taking the stress out of searching and using these guys.
Seems to good to be true but Ratpack are everything they say and more. Helped me so much to choose a van and made the whole process so easy! Big shout out to Jenna and all her help above and beyond thanks so much!! Highly recommend
Ben from RatPack Travel was amazing!! Highly recommend getting in contact with this company if you’re unsure what kind of vehicle is best suited for your road-trip plans!
Jenna was so helpful and informative. She made the whole process of booking a camper so easy and answered any questions that I had. I would 100% recommend Ratpack travel for booking a campervan trip! Thanks Jenna 😀
Jenna was amazing! She took all the worry and stress out of booking our holiday! She was so helpful and patient, offering so much advice and securing us a lovely discount as well! Congratulations RatPack Travel - you have a winner in Jenna!
Messaged on Instagram and within a few minutes Reuben had replied, he went through every bit of detail to help arrange our east coast trip, providing the specification of the van and the true costings without any pressure. Very excited to start our trip next month, credit to the team for sure
Mikey was amazing and helped us out a great deal! Can’t recommend them enough!
Just booked a camper through Ratpack Travel with Gregg. He was super professional and talked me through the entire process with constant updates - absolute legend. One of the easiest experiences booking a camper I've had. Would definitely recommend!
Reuben was so helpful to deal with. Would highly recommend
Thanks for sorting out a camper for us Ben! I look forward to the trip and travelling in the RV you found for us
Gregg was fantastic chasing a great price and was extremely responsive - he called when he said he would, chased options immediately and was quick with follow up communication. The process was quick and painless and ended with us getting a great deal.
