The RatPack Story

RatPack Travel was born in 2016, founded on the belief that travellers should be provided with a premium service.

We hold the same belief today. We’re a tight team, working on multiple time zones – here to help YOU plan your trip.

We’ve covered every mile of the locations we promote. We help you decide on the best options and help you save money along the way!

Here is how it all began!

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Feeling a little lost and lacking any real direction after graduating from University in 2011, Sammy our owner and operator decided to book a one-way ticket out of the UK.

After scraping together the savings he made that summer, Sammy headed to South East Asia and on to Australia and NZ.

Between 2012 and 2014 he completed a full circuit of Australia (covering 26,000 km’s) and BackPack’d the North and South Island of New Zealand!

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Before launching RatPack Travel in 2016, Sammy worked for a corporate high street agency.

No morals, no ethics and poor customer service… The experience inspired him to start a polar opposite service in the form of RatPack.

He quickly established a small space attached to a hostel in Byron Bay. Away from the hustle of the high street opposite the beach, the space, suited the brand perfectly.

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The team started to grow as we helped more travellers plan their personalised trips…

We established relationships with every reputable campervan rental and tour company in the game. This allowed us to have the capacity to book ANY tour or rental for our RatPackers.

Rather than trying to become the biggest, we made it our mission to become the best.

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We made the decision to step away from the hostel space and operate purely online.

The challenge was to keep it as personalised as booking in person via our website.

We developed a slick system allowing our customers to communicate with us directly via, FB, WhatsApp, email, text, phone or even Skype!

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Jan – June

We finally reached our first goal > having gained more 5 star reviews than any other Aussie BackPacker Travel service!

As our loyal customers, AKA RatPackers began to spread the word we needed a manager to handle the enquiries and maintain our level of service.

After an extensive trip around Oz Mikey, Sammy’s cousin became the manager on Australia time in our HQ in Byron Bay, Australia.

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July – Dec

After KICK starting the year with an EPIC trip to Fraser Island with a group of LEGENDS, Sammy headed back to the UK with one mission… to build a team in Europe.

We wanted to create a 24-hour inbox so that enquiries were always answered no matter what time they were sent. This enhanced our customer service levels and the feedback was EPIC!

We were now the agency that operated around the clock 364 (you gotta be off on Christmas) days a year.

2020

In the March of 2020, the world stopped!

However, we didn’t… it was imperative for Sammy to keep the core team in place and we all knew how important it was to help those customers who were forced to cancel due to the global pandemic.

Rather than sending generic emails to customers, we made it our mission between the team to speak to EVERY customer via phone call in person. Yep, we didn’t sleep much!

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As the domestic market re-opened we helped hundreds of Aussie and Kiwi’s book trips in their own backyard.

We continued to promote travel across our social media channels for those people across the globe that were stuck and needed to know there was light at the end of the tunnel.

Many overseas customers were and still are booking open dated itineraries so that they are prepared for when the world fully opens.

2022/23

Since July 2022 the Aussie & NZ borders opened to international tourism. We’ve added to our team in our Australian office in Byron Bay and across the pond in our European HQ located in Holland.

We continue to deliver a truly unique personalised experience when it comes to booking your Aussie and NZ travels and our team will do its utmost to earn your 5* review.

We can’t wait for 2023… let’s call it the year of TRAVEL!

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CUSTOMER REVIEWS

From our RatPackers

5.0

500+ Google & Facebook reviews

5.0

500+ Google & Facebook reviews

Anne
27 January 2023

Amazing people and support provided. I would definitely recommend them to anyone looking for tours or campervan rentals. They helped us on such a personal level and really wanted to match the best campervan for our group. Communication was always fast, efficient and clear. Major thank you to the entire team and especially Jules, Zan and Tyla for finding our perfect campervans!

Jenny Howe Browne
27 January 2023

Really great, friendly booking service - easy to chat to, didn’t mind me changing our dates - called when we arranged to. Really impressed! Definitely use these guys if you’re not sure where to start with booking campers!

Louise Butler
27 January 2023

Today we booked a camper van for an upcoming road trip through Ratpack Travel. I can’t recommend this company enough!! having no previous experience with booking long road trips the process was so smooth and we got an amazing deal ! Tyla was our travel expert and she offered great advice and recommendations for our trip, I look forward to booking all of our excursions with her once we know our itinerary :) Thank you Ratpack Travel

Anne Dixon
25 January 2023

Tyla and Mikey at Rat Pack Travel are the absolute bomb! They secured me the very last, I kid you not, campervan in allll of NZ in February! Their communication and support were friendly, accommodating, fast and overall superb! Would recommend them to anyone needing personal travel assistance and great prices! I will definitely be using their services again!

Eamonn Costello
25 January 2023

Tyla and the RatPack Travel crew were absolutely amazing at sorting out and finding us a campervan which suited our needs, after our booking fell through with another company. Tyla was super easy to deal with, provided answers to all of our questions and even gave us recommendations on awesome places to visit in NZ. Would 100% use them again and will definitely be telling anyone who is travelling to NZ in the future to hit them up!

Emily Sargent
24 January 2023

Didn't think there was any chance of finding a van until I got in contact with Mikey from RatPack Travel. Within 15 minutes of me sending my details through, I got a call from him telling me that although almost all they vans were booked at that time, he might be able to find one. Sure enough, 10 minutes later he sent through 3 vans at different price ranges and explained the options. He even went as far as looking at domestic flights for me and his work overall resulted in me saving over $3k on a van. I honestly thought my planned van trip was a lost cause but Mikey proved that wrong. Thank you so much RatPack for everything you've done, I owe my upcoming adventure all to you!

Linsey
24 January 2023

Great service! Tyla was very friendly and she gave me good info and advice about booking a campervan in OZ. Thanks a lot!

Ricarda S
23 January 2023

Lovely and very helpful Company.!

Kelsey Linehan
23 January 2023

RatPack to the rescue!!! Mike actually literally 100% saved the day for me and my family today. We were scrambling to secure a campervan (and a car!) for our road trip next month, and thank goodness we finally got it booked! Thank you so much Mike for being so kind, helpful and patient. We couldn’t have done it without you! Give this dude a raise 👏🏼

I'm very happy with the help of the experienced Ratpack team in planning my Australia travels, 5 stars for their personal approach at no extra costs. They reached out to me by phone to advise me on where to go (and where not to go, also useful when having limited travel time) and gave tips on the best trips for Fraser Island and Whitsundays. I could book through them without having to pay anything for their service. Any questions they answered quickly via WhatsApp.

Phoebe McHugh
20 January 2023

Zan was amazing at walking me through all the van options available to hire in NZ. We were very last minute in organising our trip and Zan was so amazing and did all the hard work for us. He also reassured us with his inside knowledge of the van companies and knowing what vans were available for us to hire. I am so grateful for the hard work and extra effort the team went through to help us out in such short notice. Definitely will be using them again!

Tom Crane
20 January 2023

Massive help finding a deal for a camper that isn't even listed as available online. Great customer service from Mike: genuine, helpful and fair!

Sarah McNamara
18 January 2023

Tyla was so helpful getting our camper booked for New Zealand. Not only did she lock in a great deal for us she also gave us lots of advice and pointers from her own experience, which was really appreciated. Thank you so much Tyla! Would highly reccomend this service.

Johan Cornelissen
17 January 2023

Had a great experience with Mikey booking our caravan for New Zealand. A few quick phone calls and we had a van secured! RatPack Travel is super useful and saves you a lot of time and research, highly recommend.

Shai Saunders
13 January 2023

Quick and easy. Mikey was brilliant and helped us through every step of the way. After looking at countless websites Ratpack found us the best deal and we were saved so much stress. Would definitely recommend!

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