The RatPack Story

RatPack Travel was born in 2016, founded on the belief that travellers should be provided with a premium service.

We hold the same belief today. We’re a tight team, working on multiple time zones – here to help YOU plan your trip.

We’ve covered every mile of the locations we promote. We help you decide on the best options and help you save money along the way!

Here is how it all began!

20|2

Feeling a little lost and lacking any real direction after graduating from University in 2011, Sammy our owner and operator decided to book a one-way ticket out of the UK.

After scraping together the savings he made that summer, Sammy headed to South East Asia and on to Australia and NZ.

Between 2012 and 2014 he completed a full circuit of Australia (covering 26,000 km’s) and BackPack’d the North and South Island of New Zealand!

20|6

Before launching RatPack Travel in 2016, Sammy worked for a corporate high street agency.

No morals, no ethics and poor customer service… The experience inspired him to start a polar opposite service in the form of RatPack.

He quickly established a small space attached to a hostel in Byron Bay. Away from the hustle of the high street opposite the beach, the space, suited the brand perfectly.

20|7

The team started to grow as we helped more travellers plan their personalised trips…

We established relationships with every reputable campervan rental and tour company in the game. This allowed us to have the capacity to book ANY tour or rental for our RatPackers.

Rather than trying to become the biggest, we made it our mission to become the best.

20|8

We made the decision to step away from the hostel space and operate purely online.

The challenge was to keep it as personalised as booking in person via our website.

We developed a slick system allowing our customers to communicate with us directly via, FB, WhatsApp, email, text, phone or even Skype!

20|9

Jan – June

We finally reached our first goal > having gained more 5 star reviews than any other Aussie BackPacker Travel service!

As our loyal customers, AKA RatPackers began to spread the word we needed a manager to handle the enquiries and maintain our level of service.

After an extensive trip around Oz Mikey, Sammy’s cousin became the manager on Australia time in our HQ in Byron Bay, Australia.

20|9

July – Dec

After KICK starting the year with an EPIC trip to Fraser Island with a group of LEGENDS, Sammy headed back to the UK with one mission… to build a team in Europe.

We wanted to create a 24-hour inbox so that enquiries were always answered no matter what time they were sent. This enhanced our customer service levels and the feedback was EPIC!

We were now the agency that operated around the clock 364 (you gotta be off on Christmas) days a year.

2020

In the March of 2020, the world stopped!

However, we didn’t… it was imperative for Sammy to keep the core team in place and we all knew how important it was to help those customers who were forced to cancel due to the global pandemic.

Rather than sending generic emails to customers, we made it our mission between the team to speak to EVERY customer via phone call in person. Yep, we didn’t sleep much!

202|

As the domestic market re-opened we helped hundreds of Aussie and Kiwi’s book trips in their own backyard.

We continued to promote travel across our social media channels for those people across the globe that were stuck and needed to know there was light at the end of the tunnel.

Many overseas customers were and still are booking open dated itineraries so that they are prepared for when the world fully opens.

2022/23

Since July 2022 the Aussie & NZ borders opened to international tourism. We’ve added to our team in our Australian office in Byron Bay and across the pond in our European HQ located in Holland.

We continue to deliver a truly unique personalised experience when it comes to booking your Aussie and NZ travels and our team will do its utmost to earn your 5* review.

We can’t wait for 2023… let’s call it the year of TRAVEL!

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CUSTOMER REVIEWS

From our RatPackers

5.0

1,400+ Google & Facebook reviews

5.0

1,400+ Google & Facebook reviews

Marjolein Spaans
22 February 2024

Very happy with the great service by Gregg! He got us a good deal on short notice👍🏻

Niki Nuisance
21 February 2024

George from RatPack travel has been an absolute delight to deal with. My husband and I are going on our first adventure in a motorhome to Queenstown Nz in April. George made the booking process stress free, he also got us a very decent discount and he answered all the questions that I had. I'm beyond happy with the experience and would highly recommend this agency the next time you want to book a motorhome for your next adventure.

Larissa Paez
21 February 2024

Super good costumer service, Joe helped me find a Van with a very short time for my trip, he was super attentive and assertive, showing me different options, so now we have a good Van with a good price.

john christophers
20 February 2024

super easy booking process and great guy to chat to! thanks Ryan F!

Ele Hudson
20 February 2024

Reuben was incredibly helpful with sorting out a camper van for our trip - literally did all the work for us! He was super fast, efficient and knowledgeable with regards to everything and overall a super friendly guy! Would definitely recommend ratpack travel to a friend, it was EASY

Coralie considere
19 February 2024

Gregg was very helpful in the booking of our van for our road trip 😁

Mark Grundy
19 February 2024

Ratpack worked round the clock to sort us a motorhome at very short notice. Originally working with Chris to sort something and getting it over the line with Mikey, everyone we spoke to was very friendly and helpful for sorting it out and we look forward to our trip with comfort knowing that it's all sorted. Big shout-out to Mikey who got us a real deal!

Harry Smyth
17 February 2024

Really helpful team and so responsive. When we had a booking query they were quick to resolve and rectify. Thank you for making the process so easy!

Madalynn Francis
16 February 2024

Thank you Thijs for all your help! You made the process of booking and picking the right campervan so much easier.

Rick Riker
16 February 2024

Very friendly and went through everything in great detail, made everything super easy I will be using them again in the future!!

Emily Curteis
15 February 2024

Insanely efficient. Seems like it’s too good to be true. But it’s genuinely that easy. Joe was so fast at replying and provided me with all the information I needed to choose the camper van for my road trip. He also got me a great discount (a lot more than planned) which was something I was not going to be able to get if I went directly to the camper van company. Over all a great experience- recommend to anyone looking for campervan in NZ.

Lynn Kanuka
14 February 2024

Joe at RatPack Travel was super awesome to work with! We had some challenges with our dates and drop offs and Joe really worked overtime finding us a campervan that worked for us. It was fun to chat and truly an easy efficient economical experience-Thanks Joe😊

Amy Barrie
14 February 2024

RatPack travel have been extremely helpful. I dealt with Thijs who was great, he found me the best deal to suit our trip from carins to Sydney, at a very competitive price. Great level of customer service, I was definitely recommend.

Siobhan O'Hora
14 February 2024

Jenna made booking with RatPack so easy! She was so efficient and listened to what I wanted to book, giving different recommendations and options and found me a great deal! Would highly recommend!!

dylan judge
14 February 2024

Ruben was excellent! Super nice and easy going. Made the whole process extremely smooth. Thanks for your help mate! Top guy

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