Customer Service Manager
Age:
Where's home?
Manchester (UK) but now it’s Byron!
Languages spoken:
Manc and getting there with Aussie Slang
A little about me:
I first came over to Australia when I was just 3 with my family for 5 years. Then made the leap to move back solo in 2023, travelling the whole of the East Coast first before calling Byron Bay my new home.
I'm always planning my next trip, with so many more places left to tick off in Australia and New Zealand.
My hobbies are:
I love getting outside whether it's hiking, paddle boarding, running or enjoying the beach. You'll also catch me baking when I feel like a sweet treat.
Favourite spot in Australia:
Magnetic Island! You can really relax there, it's so pretty and there’s so many wild Koalas to see wherever you stay on the island.
Backpacking tips:
Invest in a good eye mask, you forget how much of a lifesaver they are when you're doing a long journey and just want to sleep.
Our Customers Say it Best
Wonderful service .Helped me through booking service ,nothing was a problem Thanks so much
We had the pleasure of interacting with RatPack for our trip to NZ next year. The service we received was professional and the company was fantastic to deal with. Daph got us a great deal and took the hassle out of trying to do it ourselves. Highly recommended RatPack.
Used RatPack to help with booking a last minute trip, thanks to Stef who even got us a little discount!
Stefan was so much help! Thought of things I hadn’t taken into consideration and helped us make the best choice for what we wanted. Booked our van the same day, super excited!
Thank you Ben. Very helpful and offered a lower price in comparison to another quote! WA here we come!
Great support throughout the booking process from Zan and the team, explained everything and all the options in an easy to interpret way meaning I felt comfortable and confident with the options chosen. Led to booking vehicles in both Aus and NZ. Great company!
Leo was super helpful with finding the best campervan solution for what we were after. Attentive and an all round personable experience. 10/10 service
Booked a campervan today with the company and the process was so easy and simple! Mads helped me find a great camper van, was helpful, responded fast and offered great advice! Would recommend using this company 😊
Great, friendly service. Mads got in contact with me promptly and got me a better deal for a camper van than I could get online. Would recommend RatPack 👍🏻
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