If you’re new here, you’re probs wondering what makes us so special! What are The RatPack team about and why do we LOVE travel so much?
Well, let us tell you. Ready to get to know us? Here’s what’s coming up!
- How did RatPack Travel come about?
- What do we actually do and HOW do we do it?
- What makes us totally different to the rest and how are we totally switchIN UP the travel industry
- How do we help Backpackers create a trip of a lifetime?
Click images to see more.
First off where does the name RatPack come from?
Working in Australia selling trips to BackPackers with one of the big chain high street travel companies started to hurt my love for travel >>> no morals, no ethics & poor customer service was a toxic mix. Original plan was to set up a website for first time BackPackers with money saving tips and advice on how to avoid the ‘classic’ travel shop tricks.
Then came my lightbulb moment … why just moan and limit myself to ‘ratting out’ the industry with an information website? Why not change the game and create a much better and more personalised experience for BackPackers to book trips & transport? That’s how RatPack Travel was born. When you are part of The RatPack it’s all about receiving honest & transparent advice from someone who has actually been there and done it.
Where are you based?
When I first set up RatPack almost 2 years ago we rented a small office space that was attached to a hostel in Byron Bay… it suited the brand perfectly it was right by the beach and it was away from the hustle of the high street. Early this year the independently owned hostel was sold to a chain organisation with it an already established high street brand moved into the space as part of the deal.
At first – I was like OH Sh*t… but I’m a firm believer in everything for a reason. In true RatPack style I thought, why not step completely outside the box… I sourced a run down 1973 bus – with the amazing help of close friends and family (who were visiting from the UK) we completed the renovation in just under 3 months.
We’ve now got a SICK office space in Byron Bay and are continuing to provide EPIC discounts compared to the competition.
What does RatPack Travel do differently?
First – we only ever give advice on the trips which have a 5* reputation. Once you are happy we then discount it, which actually makes it cheaper than booking direct!
Second – personalised service – we don’t just say this we mean it. We are not just an online company. You can come in and speak to us face to face, last year we moved out of our office and we renovated an old 1973 Bus which we use as our mobile HQ – Check out the banter bus story on our website. We don’t just rely on email we offer our personal FB details to every RatPack customer, we also use WhatsApp to make it easy for our customers to keep in touch.
Inevitably when travelling things can sometimes go wrong – the weather, an injury or illness … RatPackers have peace of mind knowing they can get in touch with us instantly. For me as a business owner, I know we have our travellers’ backs and if something goes wrong we are there to help.
Third – its not just about helping RatPackers with their epic trips. Having done it ourselves, we know how important it is to be able to get accurate advice about all other aspects of Backpacking in Oz & NZ. We offer all our advice for FREE so don’t be afraid to just hit us up or access our Free Money Saving Pack on our website. We can help with visa Q’s, banking advice, tax file info, work – the list goes on. TRY US!
Give us 5 reasons why you Oz is a must visit
– Internal Flights are MEGA cheap, so once you’ve travelled & then started working it’s super easy to have weekends away
– It’s not uncommon to receive $20 – $25 an hour for a casual job in a bar or supermarket. More funds = more travel yewwwwwwwww
– HOT, HOT, HOT > being a Brit (who now lives in Byron Bay) it would be rude not to mention the weather!
– The people, working to live & not living to work is certainly the Aussie motto.
– Beaches. Fun Fact: 85 per cent of Australians live within 50 kilometres of the coast…nowhere has better beaches than Australia, with so many and roughly three times fewer people than the UK, you can find you own special place. If you are a beach lover BOOK YOUR FLIGHT
About the Author: Sammy
with RatPack Travel?
5-Star Google Rated
From our RatPackers
Ben was amazing and went above and beyond to find us amazing deals and exactly what we were looking for. He did it all in record time too! We were very close to our travel date and Ben was doing so much for us so quickly! Definitely recommend
Mikey was fantastic from start to finish. He was so efficient and easy to talk to. 10/10 for him, would highly recommend the service. So happy I chose to go with RatPack Travel.
Friendly helpful and accommodating. Thanks Ryan. You made it all very easy.
Great service from Ben, came back with answers within minutes and walked us through the process, great experience, thanks Ben
George was fantastic, I came in very vague and he gave me the time and examples to lock in what we were looking for. He found great deals and was easy to talk to - he was able to give tips about the process without putting any pressure. Would recommend using Ratpack.
Ben made it so fast and easy for us to reserve our camper van for our trip in the fall! Excellent service!’n
I had a call with Ryan who was super nice, knowledgable and made me feel really at ease with making my decision. He asked me all about what I want to do and achieve on my trip, although I didn’t really want to pack too much in… nor gave much detail on what I want to do, he gave options and ideas for me to look into. He used his own experience as an example which was really helpful to hear and made me feel like I’m right at home with RatPack, I knew then I was making the right choice by talking to him. He answered any questions I had, even if they seemed like silly questions to ask. The booking process is really easy and straight forward, they do all the hard parts for you. Once Ryan talked me through my options, I made my selection and all I had to do was enter my card details for the deposit and I was done! Thanks to Ryan’s detailed and calm approach I knew I was booking with the right company/team. I can’t wait for the next step!!
George has been amazing. He put together the costings for our trip, and then I changed the dates completely and he redid everything and said it wasn’t a problem. I felt that he worked hard to get me the best deal, advised me which pickup town was the best deal, when was the best time to travel, and how I could save money by adding a day to our trip (yes, it was cheaper to go for 21 days than go for 20!). George sent through mountains of advice on travel destinations, camping sites etc. I would definitely recommend RatPack Travel and George.
The Ratpack team and specifically Ryan f were great for booking our dream New Zealand campervan trip. Ryan worked hard over several days trying to find the best possible deals for us and the communication was great with updates regularly. He was able to get us 2 vans that out did any other quotes that we received and we are really looking forward to our trip with Ratpack being by our side. Thanks a lot Ryan F!
Lovely people, more than helpful.
I am so stoked with the service I received from Ryan at RatPack Travel. He was so proactive and on the ball to help me with all my questions and variations. He gave me several options and gave me other things to look at to make sure I had all that I needed. Ryan did all the legwork in following up the availability of the type of van I wanted. If you are wanting to go on a Campervan holiday no matter how long or short, I would recommend RatPack Travel! They will be you support in every step of the process, in the lead up and while on the road. Thanks Ryan! You're a legend! They are a one stop shop when it comes to sourcing campervans and motorhomes from different providers! I nearly forgot to say - he got me a great deal on a newer model. ;)
Thijs and Gemma were just so lovely to communicate with and explained everything so well. Booked us our campervan seamlessly, and with a great deal too 😊 10/10 service from them both!! Couldn’t recommend more! 😊
Ben was super helpful, easy to deal with and always got back to all my questions nice and quickly, with all the campervan options out there we really didn’t know what one to go with but Ben did all the searching for us and made the whole process really simple.
Amazing and outstanding customer service, Ryan exceeded all expectations, he and his team found the perfect deal for us, if you are looking for renting a campervan in NZ or Oz, don’t look for more! Go straight to them and you’ll see you are in the best hands! 🙌
Greg was superb! We told him what we wanted in a camper van. Even with less than two weeks notice, he didn’t disappoint. We loved our camper van and it was perfect for the two of us!
