Everything You Need to Know About RatPack Travel
If you’re new here, you’re probs wondering what makes us so special! What are The RatPack team about and why do we LOVE travel so much?
Well, let us tell you. Ready to get to know us? Here’s what’s coming up!
- How did RatPack Travel come about?
- What do we actually do and HOW do we do it?
- What makes us totally different to the rest and how are we totally switchIN UP the travel industry
- How do we help Backpackers create a trip of a lifetime?
Click images to see more.
First off where does the name RatPack come from?
Working in Australia selling trips to BackPackers with one of the big chain high street travel companies started to hurt my love for travel >>> no morals, no ethics & poor customer service was a toxic mix. Original plan was to set up a website for first time BackPackers with money saving tips and advice on how to avoid the ‘classic’ travel shop tricks.
Then came my lightbulb moment … why just moan and limit myself to ‘ratting out’ the industry with an information website? Why not change the game and create a much better and more personalised experience for BackPackers to book trips & transport? That’s how RatPack Travel was born. When you are part of The RatPack it’s all about receiving honest & transparent advice from someone who has actually been there and done it.
Where are you based?
When I first set up RatPack almost 2 years ago we rented a small office space that was attached to a hostel in Byron Bay… it suited the brand perfectly it was right by the beach and it was away from the hustle of the high street. Early this year the independently owned hostel was sold to a chain organisation with it an already established high street brand moved into the space as part of the deal.
At first – I was like OH Sh*t… but I’m a firm believer in everything for a reason. In true RatPack style I thought, why not step completely outside the box… I sourced a run down 1973 bus – with the amazing help of close friends and family (who were visiting from the UK) we completed the renovation in just under 3 months.
We’ve now got a SICK office space in Byron Bay and are continuing to provide EPIC discounts compared to the competition.
with RatPack Travel?
What does RatPack Travel do differently?
First – we only ever give advice on the trips which have a 5* reputation. Once you are happy we then discount it, which actually makes it cheaper than booking direct!
Second – personalised service – we don’t just say this we mean it. We are not just an online company. You can come in and speak to us face to face, last year we moved out of our office and we renovated an old 1973 Bus which we use as our mobile HQ – Check out the banter bus story on our website. We don’t just rely on email we offer our personal FB details to every RatPack customer, we also use WhatsApp to make it easy for our customers to keep in touch.
Inevitably when travelling things can sometimes go wrong – the weather, an injury or illness … RatPackers have peace of mind knowing they can get in touch with us instantly. For me as a business owner, I know we have our travellers’ backs and if something goes wrong we are there to help.
Third – its not just about helping RatPackers with their epic trips. Having done it ourselves, we know how important it is to be able to get accurate advice about all other aspects of Backpacking in Oz & NZ. We offer all our advice for FREE so don’t be afraid to just hit us up or access our Free Money Saving Pack on our website. We can help with visa Q’s, banking advice, tax file info, work – the list goes on. TRY US!
Give us 5 reasons why you Oz is a must visit
– Internal Flights are MEGA cheap, so once you’ve travelled & then started working it’s super easy to have weekends away
– It’s not uncommon to receive $20 – $25 an hour for a casual job in a bar or supermarket. More funds = more travel yewwwwwwwww
– HOT, HOT, HOT > being a Brit (who now lives in Byron Bay) it would be rude not to mention the weather!
– The people, working to live & not living to work is certainly the Aussie motto.
– Beaches. Fun Fact: 85 per cent of Australians live within 50 kilometres of the coast…nowhere has better beaches than Australia, with so many and roughly three times fewer people than the UK, you can find you own special place. If you are a beach lover BOOK YOUR FLIGHT
From our RatPackers
Good costumer service, quick reply and very professional. Mike was a great help!
Jenna was a great help booking a camper!!
I am a first time traveler, so was very nervous about booking a motor home. Jenna was such a pleasure to deal with. She was super friendly and helpful . She explained everything and answered all questions asked. She is very efficient and professional as well as upbeat and happy. I feel confident that I am going to have a great trip and it all started with Jenna 🌸 I definitely recommend this company to everyone and of course Jenna ⭐️⭐️⭐️⭐️⭐️
With Tammy
Mike helped us get sorted with an ideal route and van for our east coast trip!! Got us a super discount and was really helpful with any questions we had - a pleasure to deal with!!!
Amazing service by the team at Ratpack. They helped us to book our camper and tours for the east coast, making a really simply a straightforward process, saving me hours of research and deliberation. I trust them implicitly. Never sales-y, or pushy, always glad to answer queries. Took a real interest in us and our trip. Would wholeheartedly recommend.
Tyla was amazing! Found exactly what I needed and even when it wasn’t available, called to check other options. In the end I got a trip suited for my needs & all my questions answered. Will definitely suggest friends to talk to you guys next time they’re in Australia!
Amazing service, friendly, helpful and supportive people. Highly recommend
Mike with the doggo deserves a beer for all his help! Thanks so much
Such an excellent service from Jenna. I was taken through all the possible options for my budget - no matter how many times I changed my mind. Jenna made the process very easy and I booked the same day as I enquired. Would highly recommend!
Mike made the process easy with options we had not thought of. Would recommend 5 stars.
Can’t thank RatPack Travel enough for helping me find a campervan for my trip to Australia! Jules was amazing and super helpful!
Made renting a campervan so much easier!! Jenna was amazing and helped us through multiple different options and dates until we found the right one for us, would definitely recommend!
Really great help sorting a camper car for us. Everything booked within 24 hours of making the enquiry. We had actual conversations over the phone too which really helped us relax and decide what to do. Would definitely recommend
I booked my campervan to travel in NZ via RatPack Travel, who managed to find me the perfect van at relatively short notice and with a discount! It was a real help to have someone do the searching and mediate with the company, once they had dates and information from me. Thanks for the prompt and friendly service!
