The RatPack Story
Hey, it’s Sammy, Founder of RatPack. Here is my story:
I have been cruising around Australia & NZ since 2011, my more than extensive Roadie around Australia covered over 26,000km. I road tripped the full loop from Byron to Sydney {the opposite way around – you’ll know what i mean when you check out the map below} and also winged it in New Zealand for 2 years cruising around both the North and South islands with my bruv-ski {Jakey the Camper King}.
From breaking my back picking zucchinis {93 days on a farm – you’ll know what I mean when you do it} to dropping numerous plates as a waiter and blagging my way into construction jobs, I found myself a dream job working in travel. It was finally a chance to give people all of the knowledge that I had discovered along the way.
At first I was lovin’ life offering tours & transport to backpackers needing help. I soon realised that as good as the information I was giving out was, the after service & product quality didn’t quite match my customer service.
My experience of working for a corporate company began to stop my love for travel, no morals no ethics & poor customer service – my original idea was to set up a backpacker website designed to give first time travellers the tips and tricks that nobody else wanted to share about the industry.
The original plan was to set up a website for the first time backpacker with advice on how to avoid paying over the odds for trips and transport. Then… I thought, why just preach and limit myself to an informative website when I could just change up the game and create a better, more personalised experiences for backpackers.
Click images to see more.
The launch of RatPack
We are completely independent and make all of the decisions ourselves, we have no rules other than to give the best personalised advice possible >>> 100% unbiased. We are a community of like minded travellers who only give advice that we would wanna hear ourselves.
We’re an online platform with our RatPack HQ based in Byron Bay, we live a cruisy life where our days start and finish on the beach, you’ll always find us chasing the surf or having some beers when were not creating epic adventures for our RatPackers.
Anyone that wants to know the true definition behind the name RatPack….. You’re gonna have to come in to the Bay and have a beer with us and we’ll let you in the secret.
with RatPack Travel?
From our RatPackers
I booked my campervan to travel in NZ via RatPack Travel, who managed to find me the perfect van at relatively short notice and with a discount! It was a real help to have someone do the searching and mediate with the company, once they had dates and information from me. Thanks for the prompt and friendly service!
Great service! Jenner was so much help and gave us lots of options to suit our journey. Very attentive and made it an easy process.
This was the best customer service I ever experienced! I highly recommend you if you are looking for a Van or Camper to leave your email address so somebody of their team can get in touch with you. They compare for you all camper hire company’s and you can choose with one suits you the best. I literally talk to this awesome lady from Holland (as I’m only available after 8pm MEL time, so the arrange for me a call with somebody from the EU team for free) and she got our dream van for the most incredible price few minutes after we talked! And not even one day later I got my booking confirmation from the camper company. Their service is free of charge as they earn commission of your booking but this doesn’t cost you a cent. I did my own research before but the deals they give me was way better than I could find by my own. I highly recommend to get in touch with this team and let them find your Van. They literally saved us our fuel cost for a 3 weeks travel from Cairns to Sydney. Yes- that’s almost $1000 they saved us! Go and get your van! You won’t regret it.
So far, so so good. I should have started with RatPack to begin with and saved all that time searching for a camper and feeling like I was getting nowhere. Jenna was incredibly helpful -doing all the hard yards and getting us the best deal. Very prompt service. Thanks for making it so easy !
Very friendly service with Tammy. Super attentive and keen to help us. Got us a discount and one of the last available options.
Ratpack was super helpful! They were extremely responsive and helped us get an amazing deal on two 3-person camper vans. Highly recommend giving them a shot!
Really straight forward helpful and friendly people!
Mike helped us with finding the best van for us for our 3 week trip and was very knowledgeable. With some quick phone calls he gave us the best quotes and walked us through the process in detail. Everything was made clear and we booked our trip in just an hour! I would highly recommend their service.
Great experience with the RatPack travel team! Really went out of their way to help us book our Van’s for two different trips! They have great rapport with the various Van companies, were able to help us book the last available Van for our time in WA and were able to get us some discounts as well. Zan and Mikey were both so easy going, made it feel like we were chatting with friends who genuinely cared about our travels haha, awesome guys! Definitely recommend the RatPack service, will save you time and money fellow travellers!
Mike was amazing - helped me find a van and gave me quotes, a full breakdown, etc super quickly no stress! Just what I needed. Can't wait to start my trip. Thanks dude!
Booked a 3 week trip with MIKEY! Customer service was on point. No Buls**t straight to the point. Saved us a further % on the original price of the campervan and sent me a map of the east coast with highlighted areas he highly recommended to stop at. looking forward to our trip! 🇮🇪 🇦🇺
Highly recommend this company! Mike was incredibly helpful; he gave us lots of useful info and managed to get an excellent deal on a camper for our trip. The whole process was quick and easy. Thank you! Alison and Amy x
Mikey was amazing at helping us plan our 3 week schedule for the east coast. He went over and above to make sure that we were able to fit everything in that we wanted to in the time we have. His knowledge has been a great asset for us making an itinerary. Can't recommend enough!
If you want to book a camper for your trip, you should only do so with Ratpack. The team is incredibly fast and provides great service. No annoying comparison of providers, since Ratpack takes over. They are looking for the best deal and can offer great discounts. they respond individually to your wishes and give you additional tips for the trip. Since there is also an EU team, you could make calls at individual times of the day - simply excellent all around - thanks for everything
Absolutely delighted with the service provided by RatPack Travel. In particular, the excellent guidance and support offered by Jules! We explained our plans and she found a suitable solution to meet our needs. Very grateful and suggest other travellers use this facility. Thank you 😊
